TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR PARTICIPATION IN TRAVEL PACKAGES

ORGANISER (TRAVEL AGENCY)

The General Partnership A.N. Mantouvalos & Co, with the distinctive title 'TRAVEL SCENE - THE STUDY TOURS® - MEKY', with its registered office in Maroussi, at 5, 28th October Street, and with GNTO authorised registration number 0259E60000483800, and a member of the Hellenic Association of Tourist & Travel Agencies (HATTA), acts as an intermediary between its clients and its partner institutions such as: colleges, universities, boarding schools, airlines, hotels, transport companies etc., with the final aim of selling these organized educational trips.

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GENERAL

The information, data and recommendations contained in the General Conditions of Participation have been checked by our office, at the time of writing, for their validity and accuracy, are of a general nature and are valid unless otherwise stated in the programme of each trip. The printed programmes including the applicable price list are valid for the period stated therein. The information and details of the travel programmes are subject to change due to frequent and extraordinary changes in world conditions, particularly in transport and international relations. In this case you will be notified immediately by the most appropriate means.

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REGISTRATION - PARTICIPATION IN PACKAGE TOURS (GROUP AND INDIVIDUAL DEPARTURES)

With the application for participation/registration a deposit is required in cash or by debit and credit card via our e-shop, which is agreed with the client and within a specific period of time defined by the University or College at the time of expressing interest and submitting the application for participation and is dependent on:

The duration of the programme.
The policy of the airline and each educational organization regarding the educational programs offered.
Payment must be made 45 days prior to departure (unless required earlier by the educational organization). In the event that payment is not made within the stipulated time, the place is automatically cancelled without any notice.

Registrations can be made by visiting our office, by mail (postal or electronic), by telephone and through our website on the internet, provided that, in order to reserve places on the specific trip: 1) the payment of the deposit provided for each time or the full amount, in cash or by remittance to the travel agency, and 2) the unconditional acceptance and compliance with these General Conditions. For valid registration, the specific trip, with its departure and return dates and any other distinguishing features, must be indicated on the receipt for payment of the deposit. The right to participate in the trip is secured by payment of the full amount of the trip and any applicable charges.

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TRAVEL PRICES - CHARGES

The value-price of the trips is indicated on the applicable form or on our office website. Trip prices are calculated on the day our price list/form is issued based on the cost of the services of each trip, applicable freight rates/surcharges, taxes and other charges, the exchange rate of foreign currencies against € Euro, and any other cost factor. The travel agency, having exhausted all possibilities of forecasting, reserves the right to adjust prices when the above cost factors change. The price of the trip may change up to 20 days before the date of the respective departure, due to unforeseen increases in fares, currency, fuel, etc. In the event of a significant price increase (more than 10% of the value of the trip) for the above reasons, the traveller may cancel his/her participation and be refunded the money paid.

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CANCELLATIONS OF PARTICIPATION

In case of cancellation of participation more than 45 days*, 100% of the deposit will be retained (educational organizations do not refund the registration deposit and air tickets are automatically issued so they are not subject to change/cancellation).
In case of cancellation less than 45 days* from departure, the total value of the program will be withheld.

CANCELLATION OF PARTICIPATION DUE TO NON-ISSUED VISA

Regarding the issue of a VISA card, if it is required and not issued up to 45 days before departure then there is a cancellation fee of 200 €.
Payment must be made 45 days prior to departure. In case the VISA has not been issued then the total value of the program will be withheld.

* Some educational organisations have different cancellation policies, which you will be informed about in detail when you fill in the application form.

The agreed price refers exclusively to the service benefits listed in our programs without any surcharge except in special cases such as: extra courses, extra excursions and sports and also what is listed as optional.
Air tickets are valid for departures from Athens and only for the dates and destination issued. Departures outside Athens are also provided for (in this case please contact our office).
All prices are per person in Euro. Airport taxes and fuel surcharge are not included in the price of the programs.

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LUGGAGE

Each traveller is entitled to carry luggage of approximately 20 - 23 kg, depending on the airline company and one piece of hand luggage of small dimensions of 50 cm long x 40 cm high x 20 cm wide and weighing up to 8 kg. The agency is not responsible in case of damage or loss of luggage.

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INSURANCE

The company A.N. Mantοuvalos & Co. has taken out a professional liability insurance policy that covers any customer claims arising from the non-performance or defective performance of the trip, as well as covers in case of insolvency or bankruptcy and the obligation to refund the paid amounts, as well as the repatriation of the excursionists. Legislative Decree 339/96 'On Organized Travel'. the European Union we recommend the issue of a European Health Insurance Card. Please read the coverages in detail on our website: www.studytours.gr

GENERAL

If the trip is interrupted, due to quarantine or any hospitalization of the participants or for any further due to public health reasons either of the country of destination or any intermediate country, A.N. Mantοuvalos & Co. shall not be liable to the travelers for failure to provide part or all of the agreed services, having no obligation for any compensation or replacement of any unprovided service at a later time.

The agency and the escorts are not responsible for: changes/delays or cancellations of scheduled itineraries as well as for accidents and illnesses that may occur during the trip. Also, for any loss of objects, money or travel documents.

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METHODS OF PAYMENT

Payment to A.N. Mantouvalos & Co. can be made in cash, by bank transfer to a bank account, by debit or credit card in a lump sum or by monthly instalments (VISA/MASTERCARD - credit card) as follows:

Advance payment and cash payment (bank transfer)
Cash advance and 3 interest-free instalments for repayment
Cash advance and repayment of the balance in instalments by credit card
Based on the law in force, the agency has included VAT 24% on the services provided included in the prices listed in the price list.

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PARTNERS/PROVIDERS

The terms and conditions of all the partners/providers of our office (Universities, Colleges, Airlines, Boarding Houses, Transport Company, etc.) are applicable, which can be found on the websites of each company: Ask us for their address.

The sending of the application/registration form is accompanied by an advance payment and implies acceptance of the terms of participation of the agency as well as full knowledge and acceptance of the legal framework of Legislative Decree 339/96 'On Organized Travel'.

Aegean Airlines

Angela Shanley Associates

Anglo Educational

Ardmore

Bayswater College

British Airways

Bucksmore Education Ltd.

EC English

Greenwich International Education Ltd.

International House London

Oxford Royale Academy

Oxford Summer Courses

Plus-Education

Stafford House Study Holidays

St. Andrews College-Language Schools

Target English International

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OBLIGATIONS - RESPONSIBILITIES OF TRAVELLERS

Colleges/universities accept students who do not have serious health problems and are mentally healthy. They reserve the right to terminate the attendance of students for misconduct or poor attendance.
In case of withdrawal of a student before the end of the predetermined programme for any reason (illness-non-adjustment, etc.) no refund is possible.

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PRESIDENTIAL DECREE NO 7

Harmonisation of legislation with Directive (EU) 2015/2302 on package travel and package travel arrangements (OJ L 326/11.12.2015).

THE PRESIDENT OF THE HELLENIC REPUBLIC

Having regard to:

1. Article 3(3) and Article 3(3)(a) of Regulation (EEC) No 1338/1983 'Implementation of Community law' (A 34), as in force,

2. 2155/1993 (A' 104) by which the Agreement on the European Economic Area (EEA) was ratified, as in force,

3. the provisions of Article 90 of the Code of Legislation for the Government and Governmental Bodies (Article 1 of P.D. 63/2005 A'98),

4. the fact that this does not entail any expenditure to the State budget,

5. D244/2017 Opinion of the Council of State, upon the proposal of the Ministers of Economy and Development and Tourism, we hereby decide:

CHAPTER A SCOPE, SCOPE, DEFINITIONS AND LEVEL OF HARMONISATION

Article 1 (Article 1 of the Directive)

Subject matter - purpose

The provisions of this Presidential Decree harmonise Greek legislation with the provisions of Directive 2015/2302/EU of the European Parliament and of the Council of 25 November 2015 on package travel and package travel arrangements (OJ L 326/11.12. 2015), which amends Regulation (EC) No 2006/2004 (OJ L 364/9.12.2004) and Directive 2011/83/EU of the European Parliament and of the Council (OJ L 304/22.11.2011) and repeals Council Directive 90/314/EEC (OJ L 158/23.6.1990).

Article 2 (Article 2 of the Directive)

Scope of application

1. The provisions of this Directive shall apply to packages offered for sale or sold by traders to travellers and to linked travel arrangements provided by traders for travellers.

2. The provisions hereof shall not apply:

(a) to packages and linked travel arrangements covering a period of less than 24 hours, unless an overnight stay is included,

(b) packages offered and linked travel arrangements made on an occasional and non-profit basis and only to a limited group of travellers,

(c) packages and linked travel arrangements purchased under a general agreement for the arrangement of business travel between a trader and another natural or legal person acting for purposes relating to his commercial, business, craft or professional activity.3. Without prejudice to the provisions herein on Linked Travel Arrangements, for the performance of the activities falling within the scope of this Decree, the business shall be surrounded by the type of travel agency in accordance with the applicable provisions.4. The provisions of this Decree shall not affect the general law on contracts, such as the rules on the validity, formation and legal consequences of a contract to the extent that this Presidential Decree does not regulate the general concepts of contract law.

Article 3 (Article 3 of the Directive)

Definitions For the purposes of this Directive, the following definitions shall apply:

1. «Travel Service» means:

(a) the carriage of passengers,

(b) the provision of accommodation which is not an integral part of the carriage of passengers and is not provided for residential purposes,

c) the hiring of cars, other motor vehicles within the meaning of paragraph 11 of Article 3 of Joint Decision No. 29949/1841/28.9.2009 of the Ministers of Economy and Finance, Development and Transport and Communications (B΄ 2112) (Directive 2007/46/EC, EE L 263/9.10.2007) or motorcycles requiring a category A driving licence under case c' of paragraph 1 of Article 2 of Article 2 of Legislative Decree 51/2012 (A΄ 101) (Directive 2006/126/EC, EE L 403/30.12.2006) (Directive 2006/126/EC, EE L 403/30.12.2006),

(d) any other tourist services which are not an integral part of the travel service within the meaning of points (a), (b) or (c) of this paragraph.

2.'Package' means a combination of at least two different types of travel services within the same trip or holiday, if:

(a) the services in question have been combined by a trader, even at the request or choice of the traveller, prior to the conclusion of a single contract comprising all the services in question; or

(b) regardless of whether separate contracts are concluded with providers of individual travel services, those services:

(aa) purchased from a single point of sale and selected before the traveller agrees to pay; or

(bb) offered, sold or charged at a price which takes into account all the services in question or at an inclusive price; or(cc) advertised or sold under the term 'package' or a similar term; or

(dd) are combined following the conclusion of a contract whereby a trader offers the traveller the right to choose between different types of travel services; or(e) are purchased from separate traders through linked online booking procedures where the name, payment details and e-mail address are transmitted from the trader with whom the first contract is concluded to another trader or traders and the contract with the latter trader or traders is concluded no later than 24 hours after the confirmation of the booking of the first travel service.

3. A combination of travel services where only one type of travel service, as referred to in cases a', b' or c' of paragraph 1, is combined with one or more tourist services referred to in case d' of paragraph 1 shall not constitute a package, provided that the latter services: a) do not represent at least 25% of the value of the combination and are not advertised or otherwise constitute a key feature of the combination, or b) are selected and purchased only after the performance of a travel service within the meaning of

4. 'package travel contract' means the contract for the package as a whole or, if the package is provided under separate contracts, all contracts covering travel services included in the package.

5. 'Start of the package' means the beginning of the performance of the travel services included in the package.

6. "Linked travel arrangement" means the purchase of at least two different types of travel services for the same trip or holiday, not forming a package, which results in separate contracts with the providers of the individual travel services, if the trader facilitates: (a) in the context of a single visit or contact with his point of sale, the separate selection and separate payment of each travel service by travellers; or (b) in a targeted manner, the supply of at least one additional travel service by another trader, where the contract with that trader is concluded no later than 24 hours after confirmation of the booking of the first travel service. Where only one type of travel service referred to in points (a), (b) or (c) and one or more tourist services referred to in point (d) of paragraph 1 are purchased, they shall not constitute a linked travel arrangement, provided that the latter services do not represent at least 25% of the total value of the services and are not advertised or otherwise constitute an essential feature of the trip or holiday.

7."Traveller" means any person who wishes to enter into a contract falling within the scope of this Agreement or who is entitled to travel under such a contract.

8. A "trader" means any natural or legal person, whether governed by private or public law, who acts, including through any other person acting in his name or on his behalf, for purposes connected with trade, business, craft or professional activities in connection with contracts covered hereunder, whether or not acting in the capacity of organiser, vendor, facilitator of linked travel arrangements or provider of travel services.

9. "Organiser" means a trader who bundles and sells or offers for sale packages, either directly or through another trader or jointly with another trader, or a trader who transmits the traveller's details to another trader in accordance with point (e) of paragraph 2(b) above.

10. 'Seller' means a trader, other than an organiser, who sells or offers for sale packages bundled by an organiser.

11. "Establishment" means an establishment within the meaning of paragraph 5 of Art. 3844/2010 (A 63) (2006/123/EC, EE L 376/27.12.2006).

12. 'durable medium' means any medium which enables the traveller or the trader to store information addressed personally to him in a way accessible for future reference for a period of time sufficient for the purposes for which the information is intended and which permits the accurate reproduction of the information stored.

13. Unavoidable and exceptional circumstances" means circumstances beyond the control of the party invoking such circumstances, the consequences of which could not have been avoided even if all reasonable measures had been taken.

14. 'Non-conformity' means the non-performance or defective performance of the travel services included in a package.

15. "Minors" means persons under the age of 18 years.

16. 'Point of sale' means any retail outlet, whether mobile or fixed, or retail website or similar online sales medium, including where retail websites or online sales mediums are presented to travellers as a single medium, including a telephone service.

17. "Repatriation" means the return of travellers to their place of departure or to another place agreed by the Parties. 18. 'Insurance contract' means a contract between, on the one hand, the insurance undertaking and, on the other hand, the provider of travel services, under which the insurance undertaking undertakes to pay, for a premium, to its policyholder or to a third party (the traveller) a benefit in cash or in kind or a service, when the event on which its obligation was agreed to depend occurs.

CHAPTER B - INFORMATION OBLIGATIONS AND CONTENT OF THE PACKAGE TRAVEL CONTRACT

Article 4 (Article 5 of the Directive)

Information prior to the conclusion of the contract

1. Before the traveller is bound by a package travel contract or any equivalent offer, the organiser and the retailer, where the package is sold through a retailer, shall provide the traveller with the relevant standardised information by means of the relevant model in Annex I, Part A or B, and, where the package is concerned, the following information:

(a) the main characteristics of the travel services: (aa) the travel destination or destinations, the itinerary and the lengths of stay, with dates, and the number of overnight stays included, where accommodation is included,

(bb) the means of transport, the characteristics and categories of means of transport, the places, dates and times of departure and return, the duration and the stops and connections. If the exact time has not yet been fixed, the organiser and, where appropriate, the retailer shall inform the traveller of the approximate time of departure and return,

(cc) the location, main characteristics and, where appropriate, the category of tourist accommodation in accordance with the rules of the country of destination,

(dd) the meals provided,

(ee) the visits, excursion or excursions or other services included in the agreed total price of the package,

(ff) whether any travel service will be provided to the traveller as part of a group (where this is not apparent from the circumstances), and in such case, where possible, the approximate size of the group.

(gg) whether the travellers' benefit from other tourism services is dependent on effective oral communication, the language in which such services will be performed; and

(hh) whether the trip or holiday is generally suitable for persons with reduced mobility and, at the request of the traveller, precise information on the suitability of the trip or holiday, taking into account the needs of the traveller.

(b) The trade name and geographical address of the organiser and, where applicable, the retailer, as well as their respective telephone numbers and, where applicable, e-mail addresses,

(c) the total price of the package, including taxes and, where applicable, all additional charges, fees and other costs or, where such costs cannot reasonably be calculated before the conclusion of the contract, the approximate additional costs which the traveller may be required to bear in addition,

(d) the methods of payment, including any amount or percentage of the price to be paid in advance and the timetable for payment of the balance, or the financial guarantees to be paid or provided by the traveller,

(e) the minimum number of persons required to make up the package, as well as the time limit referred to in point (a) of Article 11(3)(a) before the start of the package for possible termination of the contract if this number has not been reached,

(f) the visits, tours or excursions or other services included in the agreed total package price,

(g) whether a travel service will be provided to the traveller as part of a group (unless this is not apparent from the circumstances), and in this case, if possible, the approximate size of the group.

(h) whether the travellers' benefit from other tourism services depends on effective oral communication, the language in which such services will be provided; and

(i) whether the trip or holiday is generally suitable for persons with reduced mobility and, at the request of the traveller, precise information on the suitability of the trip or holiday, taking into account the traveller's needs.

(b) the trade name and geographical address of the organiser and, where applicable, the retailer, as well as their respective telephone numbers and, where applicable, e-mail addresses,

(c) the total price of the package, including taxes and, where applicable, all surcharges, fees and other charges or, if such charges cannot reasonably be calculated prior to the conclusion of the contract, the approximate additional costs that the traveller may be asked to bear in addition; y.

For package travel contracts concluded by telephone, the organiser and, where applicable, the retailer shall provide the traveller with the standard information set out in Annex I, Part B, and the information referred to in those cases.

2. With regard to packages, as defined in sub-paragraph (e) of subparagraph (b) of paragraph 2 of Article 3, the trader to whom the data are transmitted shall inform the organiser of the conclusion of the contract which results in the creation of a package. The trader shall provide the organiser with the information necessary to comply with his obligations as organiser. As soon as the organiser is informed that a package has been created, he shall transmit to the traveller the information referred to in points (a) to (h) of paragraph 2 on a durable medium.

3. The information referred to in paragraphs 2 and 3 shall be provided in a clear, comprehensible and legible manner.

Article 5 (Article 6 of the Directive)

Binding nature of information provided prior to the conclusion of the contract and the conclusion of the package travel contract

1. The information provided to the traveller in accordance with points (a), (c), (d), (e) and (g) of Article 4(1) shall form an integral part of the package travel contract and shall not be modified unless the parties expressly agree otherwise. The organiser and, where applicable, the retailer shall communicate any changes to the pre-contractual information prior to the conclusion of the contract to the traveller in a clear, understandable and distinct manner prior to the conclusion of the package travel contract.

2. If the organiser and, where applicable, the retailer have not complied with the requirements for information on additional charges, levies or other costs as referred to in point (c) of Article 4(1)(1) before the conclusion of the package travel contract, the traveller shall not pay those charges, levies or other costs.

Article 6 (Article 7 of the Directive)

Content of the package travel contract and documents to be provided before the start of the package

1. Package travel contracts shall be drawn up in plain and intelligible language and, if they are in writing, shall be legible. When the package travel contract is concluded or, without undue delay, thereafter, the organiser or retailer shall provide the traveller with a copy or confirmation of the package travel contract on a durable medium. The traveller shall be entitled to receive a paper copy if the package travel contract has been concluded in the simultaneous physical presence of the parties. With regard to off-premises contracts, as defined in paragraph 8 of Article 3 of Act No. 2251/1994 (A 191) (Directive 2011/83/EU, OJ L 304/22.11.2011), a copy or confirmation of the package travel contract shall be provided to the traveller on paper or, if the traveller agrees, on another durable medium.

2. The package travel contract or the confirmation of the contract shall describe the full content of the agreement, which shall include all the information referred to in points (a) to (h) of Article 4(1), as well as the following information:

a) the specific requirements of the traveller accepted by the organiser,

(b) information that the organiser: (a) is responsible for the proper performance of all the travel services provided for in the contract in accordance with Article 12; and (b) is obliged to provide assistance if the traveller encounters a problem in accordance with Article 15,

(c) the name of the insurance company providing the insolvency protection and its contact details, including its geographical address and, where appropriate, the name of the competent authority designated by the Member States concerned for this purpose and its contact details.

(d) the name, address, telephone number, e-mail address and, where applicable, the fax number of the organiser's local representative, a contact point or other service enabling the traveller to contact the organiser quickly and efficiently, to request assistance in the event of the traveller's difficulty or to complain about any non-compliance found during the execution of the package,

(e) information that the traveller must notify any non-compliance which he/she becomes aware of during the execution of the package in accordance with paragraph 2 of Article 12,

(f) where minors, unaccompanied by a parent or other authorised person, are participating in a package travel under a package travel contract which includes accommodation, information allowing direct contact with the minor or the person responsible for the minor at the place where the minor is staying,

(g) information on the existing internal complaint investigation procedures and alternative dispute resolution ("ADR") mechanisms, in accordance with the provisions of Article 12 of Decision No 70330 Coll. /2015 (B 1421) of the Ministers of Economy, Infrastructure, Shipping and Tourism and Justice, Transparency and Human Rights (Directive 2013/11/EU, OJ L 165/18.6.2013), in conjunction with the provisions of Article 14 of Regulation (EU) No 524/2013 (OJ L 165/18.6.2013),

(h) information on the right of the traveller to assign the contract to another traveller in accordance with Article 8.

3. With regard to packages, as defined in sub-paragraph (e) of subparagraph (b) of paragraph 2 of Article 3, the trader to whom the data are transmitted shall inform the organiser of the conclusion of the contract which results in the creation of a package. The trader shall provide the organiser with the information necessary to comply with his obligations as organiser. As soon as the organiser is informed that a package has been created, he shall transmit to the traveller the information referred to in points (a) to (h) of paragraph 2 on a durable medium.

4. The information referred to in paragraphs 2 and 3 shall be provided in a clear, comprehensible and legible manner.

5. In good time before the start of the package, the organiser shall provide the traveller with the required receipts, vouchers and tickets, information on the scheduled times of departure and, where applicable, on the time limit for checking in, as well as the scheduled times of stopovers, connections and arrival.

Article 7 (Article 8 of the Directive)

Weight of proof

As regards the fulfilment of the information obligations of the traveller laid down in this Chapter, the burden of proof shall be borne by the trader.

CHAPTER C - CHANGES TO THE PACKAGE CONTRACT BEFORE THE START OF THE PACKAGE

Article 8 (Article 9 of the Directive)

Assignment of the package travel contract to another traveller

1. The traveller may, after giving the organiser advance notice by a fixed medium and no later than seven days before the start of the package, assign the package travel contract to a person who satisfies all the conditions applicable to the contract in question.

2. The transferor of the package travel contract and the transferee shall remain jointly and severally liable for the payment of the outstanding balance and for any additional charges, fees or other costs arising from the transfer. The organiser shall inform the assignor of the actual cost of the assignment. Those costs shall be reasonable and shall not exceed the actual costs incurred by the organiser as a result of the assignment of the package travel contract.

3. The organiser shall provide the transferor with evidence of any additional fees, charges or other costs arising from the assignment of the package travel contract.

Article 9 (Article 10 of the Directive)

Change of prices

1. After the conclusion of the package travel contract, prices may be increased only if the contract expressly provides for this possibility and stipulates that the traveller has the right to a price reduction in accordance with paragraph 4. In this case, the package travel contract shall specify how price revisions are to be calculated. Price increases shall be possible only as a direct consequence of changes relating to the following:

(a) the price of passenger transport resulting from the cost of fuel or other sources of energy,

(b) the level of taxes or charges on the travel services included in the contract imposed by third parties not directly involved in the execution of the package, including tourist taxes, airport taxes, embarkation or disembarkation charges at ports and airports; or

2. If the increase in the price referred to in paragraph 1 exceeds 8% of the total price of the package, the provisions of paragraphs 2 to 5 of Article 10 shall apply.

3. Irrespective of its amount, the price increase may be increased only if the organiser communicates the increase, calculated in detail, in a clear, comprehensible and legible manner to the traveller on a fixed medium, together with the justification for the increase, no later than 20 days before the start of the package.

4. If the package travel contract provides for the possibility of a price increase, the traveller is entitled to a price reduction corresponding to any reduction in the costs referred to in cases a', b' and c' of paragraph 1, which occurs after the conclusion of the contract before the start of the package.

5.In the event of a price reduction, the organiser shall be entitled to deduct the actual administrative costs from the amount of the refund due to the traveller.At the request of the traveller, the organiser shall be obliged to provide proof of these administrative costs.

Article 10 (Article 11 of the Directive)

Amendment of other terms of the package travel contract

1. Prior to the start of the package, the organiser may not unilaterally change contractual terms of the package tour, other than the price in accordance with Article 9 , unless:

the organiser has secured this right in the contract, (b) the variation is insignificant; and (c) the organiser informs the traveller of the variation in a clear, comprehensible and legible manner on a durable medium.

2. If, before the start of the package, the organiser is obliged to modify to a significant extent any of the main characteristics of the travel services, as referred to in point a' of paragraph 1 of Article 4, or fails to meet the specific requirements, as referred to in point a' of paragraph 2 of Article 6, or proposes to increase the price of the package by more than 8% in accordance with paragraph 2 of Article 9, the traveller may, within a reasonable period of time set by the organiser: a) accept the proposed change in the price of the package; b) accept the proposed change in the price of the package; c) accept the change in the price of the package; d) accept the change in the price of the package; e) accept the change in the price of the package; f) accept the change in the price of the package; g) accept the change in the price of the package; or If the traveller terminates the package travel contract, the traveller may accept another package if offered by the organiser, if possible of equivalent or higher quality.

3. The organiser shall without undue delay inform the traveller in a clear, understandable and distinct manner and on a durable medium, of the following: (a) the proposed changes referred to in paragraph 2 and, where applicable, their impact on the price of the package, in accordance with paragraph 4; (b) a reasonable time limit within which the traveller must inform the organiser of his decision in accordance with paragraph 2; (c) the consequences if the traveller does not respond within the time limit referred to in point (b), in accordance with the applicable legislation; and (d) where applicable, the package offered instead and its price.

4.If the changes to the package travel contract referred to in the first subparagraph of paragraph 2 or to the other package referred to in the second subparagraph of paragraph 2 result in a package of lower quality or cost, the traveller shall be entitled to an appropriate price reduction.

5. In the event of termination of the package travel contract in accordance with point (b) of the first subparagraph of paragraph 2 and if the traveller does not accept another package, the organiser shall be obliged to refund all sums received from or on behalf of the traveller without undue delay and in any event not later than 14 days after termination of the contract. In this case, paragraphs 2, 3, 4, 4, 5 and 6 of Article 13 shall apply mutatis mutandis.

Article 11 (Article 12 of the Directive)

Termination of the package travel contract and right of withdrawal before the start of the package

1. The traveller may terminate the package travel contract at any time before the start of the package.If the traveller terminates the package travel contract under this paragraph, he may be required to pay a reasonable and justified termination fee to the organiser. The package travel contract may specify a reasonable standard termination fee based on the time of termination of the contract before the start of the package, the expected cost savings and the expected revenue from the use of the travel services by another traveller.If no standard termination charge is provided, the amount of the termination charge shall be the price of the package minus the cost savings and the revenue from alternative use of the travel services.At the request of the traveller, the organiser shall justify the amount charged for the termination of the contract.

2. Without prejudice to paragraph 1, the traveller shall have the right to terminate the package travel contract before the start of the package without paying any termination fee in the event of unavoidable and exceptional circumstances at or very close to the destination, which significantly affect the execution of the package or significantly affect the transport of passengers to the destination. In the event of termination of the package travel contract in accordance with this paragraph, the traveller shall be entitled to a full refund of all sums paid for the package, but shall not be entitled to additional compensation.

3. The organiser may terminate the package travel contract and refund to the traveller the full amount paid for the package, but shall not be obliged to pay additional compensation if:

(a) the number of persons registered for the package is less than the minimum number specified in the contract and the organiser notifies the traveller of the termination of the contract within the time limit specified in the contract, but not later than: a) 20 days before the start of the package in the case of journeys lasting more than six days,

(bb) seven days before the start of the package in the case of journeys lasting between two and six days, c) 48 hours before the start of the package in the case of trips of less than two days; or

(b) The organiser is unable to perform the contract due to unavoidable and exceptional circumstances and to notify the traveller of the termination of the contract without undue delay before the start of the package.

4. The organiser shall make the refunds required under paragraphs 2 and 3 or, in respect of paragraph 1, refund any amount paid by or on behalf of the traveller for the package less the appropriate termination fee.Such reimbursements to the traveller shall be made without undue delay and, in any event, no later than 14 days after termination of the package travel contract.

5. With regard to off-premises contracts, as defined in paragraph 8 of Article 3 of Law 3. 2251/1994 (A 191), the traveller shall have the right to withdraw from the package travel contract within 14 days of the date of signature of the contract, without giving reasons.

CHAPTER D - EXECUTION OF THE PACKAGE

Article 12 (Article 13 of the Directive)

Responsibility for the execution of the package

1. The organiser shall be responsible for the performance of the travel services included in the package travel contract, irrespective of whether these services are to be performed by the organiser or by other travel service providers. Where the package is sold through a vendor, the provisions of Article 6 of Chapter B, Chapter C, this Chapter and Chapter E which apply to the organiser shall also apply to the vendor, without prejudice to the provisions of national law (Civil Code).

2. The traveller shall inform the organiser without undue delay, taking into account the specific circumstances, of any lack of conformity found during the performance of a travel service included in the package travel contract.

3. If a travel service is not performed in accordance with the package travel contract, the organiser shall be obliged to remedy the non-compliance unless this: (a) is impossible; or (b) involves disproportionate costs, taking into account the extent of the non-compliance and the value of the travel services affected. If the organiser, in accordance with this paragraph, fails to remedy the non-compliance, Article 13 shall apply.

4. Subject to the exceptions provided for in paragraph 3, if the organiser fails to remedy the non-compliance within a reasonable time limit set by the traveller, the traveller may do so himself and claim compensation for the necessary costs. It is not necessary for the traveller to set a deadline if the organiser refuses to remedy the non-compliance or if immediate remedy is required.

5. Where a large proportion of the travel services cannot be provided as agreed in the package travel contract, the organiser shall offer, at no additional cost to the traveller, suitable alternative arrangements, where possible of equivalent or superior quality to those specified in the contract, for the continuation of the package, including where the return of the traveller to the place of departure is not as agreed. Where the proposed alternative arrangements result in a package of inferior quality to that specified in the package travel contract, the organiser shall offer the traveller an appropriate reduction in price. The traveller may reject the proposed alternative arrangements only if they are not comparable to what was agreed in the package contract or if the proposed price reduction is insufficient.

6. Where the non-compliance materially affects the performance of the package and the organiser fails to remedy it within a reasonable period of time set by the traveller, the latter may terminate the package travel contract without a termination fee and, where applicable, claim, in accordance with Article 13, a reduction in price and/or compensation.If alternative arrangements cannot be made or if the traveller rejects the proposed alternative arrangements in accordance with the last subparagraph of paragraph 5, the traveller shall be entitled, where appropriate, to a reduction in price and/or compensation in accordance with Article 13, without having to terminate the package travel contract. If the package includes carriage of passengers, the organiser shall, in the cases referred to in the first and second subparagraphs, also ensure the repatriation of the traveller by an appropriate means of transport without undue delay and at no additional cost to the traveller.

7. If it is impossible to ensure the return of the traveller as agreed in the package tour contract due to unavoidable and extraordinary circumstances, the organiser shall bear the cost of the necessary accommodation, where possible of an equivalent category, for a period not exceeding three nights per traveller.Where Union legislation on passenger rights, applicable to the specific means of transport for the return journey of the passenger, provides for a higher number of nights, this shall apply.

8. The cost limitation referred to in paragraph 7 shall not apply to persons with reduced mobility, as defined in Article 2(a) of Regulation (EC) No 1107/2006 (OJ L 204/26.7.2006), and any person accompanying them, pregnant women and unaccompanied minors, and persons requiring special medical assistance, provided that the organiser has been notified of their special needs at least 48 hours before the start of the package.The organiser may not invoke unavoidable and exceptional circumstances to limit liability in accordance with paragraph 7 if the transport service provider concerned cannot rely on these circumstances under the applicable Union legislation.

Article 13 (Article 14 of the Directive)

Price reduction and compensation

1. The traveller is entitled to a price reduction for any period of non-compliance, unless the organiser proves that the traveller is responsible for the non-compliance.

2.The traveller is entitled to compensation from the organiser for any loss suffered as a result of any lack of compliance. The compensation shall be paid without undue delay.

3. The traveller shall not be entitled to compensation if the organiser proves that the lack of compliance: (a) is attributable to the traveller; (b) is attributable to a third party external to the provision of the travel services included in the package travel contract and is of an unforeseeable or unavoidable nature; or (c) is due to unavoidable and extraordinary circumstances.

4. To the extent that international conventions binding on the Union limit the scope of compensation or the conditions under which compensation is paid by a supplier performing a travel service included in a package, the same restrictions apply to the organiser. To the extent that international conventions not binding on the Union limit the compensation paid by a service provider, the compensation payable by the organiser shall be limited accordingly. In other cases, the package travel contract may limit the compensation to be paid by the organiser, provided that such limitation does not apply to bodily injury or damage caused intentionally or negligently and does not amount to less than three times the total price of the package.

5. Any right to compensation or reduction of the price under this provision is without prejudice to the rights of travellers under Regulations (EC) No 261/2004 (OJ L 46/17.2.2004), (EC) No 261/2004 (OJ L 46/17.2.2004), (EC) No 261/2004 (OJ L 46/17.2.2004) and (EC) No 261/2004 (OJ L 46/17.2.2004).1371/2007 (OJ L 315/3.12.2007), (EC) No 392/2009 (OJ L 131/28.5.2009), Regulation (EU) No 1177/2010 (OJ L 334/17.12.2010) and Regulation (EU) No 181/2011 (OJ L 55/28.2.2011), as well as under international conventions. Travellers shall have the right to make claims under this Regulation and under those Regulations and international conventions. Travellers are entitled to make claims under this and under these Regulations and international conventions. The compensation or price reduction provided for herein and the compensation or price reduction provided for in these Regulations and international conventions shall be offset in order to avoid excessive compensation.

6. Claims under this Article shall lapse two years after the date of repayment provided for in the contract.

Article 14 (Article 15 of the Directive)

Possibility of contacting the organiser through the seller

Without prejudice to the second subparagraph of paragraph 1 of Article 12, the traveller shall have the right to communicate directly with the seller through whom he has purchased the package by submitting messages, requests or complaints concerning the performance of the package.The seller shall forward these messages, requests or complaints to the organiser without undue delay. The date of receipt of the messages, requests or complaints by the seller shall be the basis for calculating compliance with time limits or limitation periods for the organiser as well.

Article 15 (Article 16 of the Directive)

Obligation to provide assistance

The organiser shall provide appropriate assistance to a traveller in difficulty, including in the cases provided for in paragraph 7 of Article 12, without undue delay, in particular by: (a) providing appropriate information on health services, local authorities and consular assistance; and (b) assisting the traveller to facilitate distance communication and alternative travel arrangements. The organiser may charge a reasonable fee for such assistance where the problem is caused by the traveller's intent or negligence. Such a charge may in no case exceed the actual costs incurred by the organiser.

CHAPTER E' PROTECTION AGAINST INSOLVENCY

Article 16 (Article 17 of the Directive)

Effectiveness and scope of insolvency protection

1. Organisers established in Greece shall ensure, by means of an insurance policy, the reimbursement of all sums paid by or on behalf of travellers to the extent that the services concerned are not performed due to the insolvency of the organisers. Where the carriage of passengers is included in the package travel contract, organisers shall also provide guarantees for the repatriation of travellers by activating the relevant clauses in the insurance policy. A continuation of the package may be offered. Organisers who are not established in an EU Member State and who sell or offer for sale packages in Greece or who direct by any means such activities to Greece shall be required to take out insurance policies in accordance with this paragraph.

2. The guarantees referred to in paragraph 1 shall cover the amounts of the payments made by or on behalf of travellers for the purchase of a package, taking into account the time between the collection of the advances and final payments and the completion of the package and the estimated cost of repatriation in the event of the insolvency of the organiser.

3. The organiser's insolvency protection covers travellers regardless of their place of residence, place of departure or place of sale of the package, and regardless of the Member State in which the insurer providing the insolvency protection is located.

4. Where the insolvency of the organiser affects the execution of the package, the guarantee shall be activated free of charge in order to ensure repatriation and, if necessary, cover for accommodation prior to repatriation.

5. For travel services not performed, refunds of sums paid shall be made without undue delay at the request of the traveller.

6. Organizers established in Greece shall notify the number of the insurance policy and the name of the insurance company to the competent department of the Ministry of Tourism. The information referred to in the previous paragraph shall be entered in the Register of Tourism Enterprises.

Article 17 (Article 18 of the Directive)

Mutual recognition of insolvency protection and administrative cooperation

1. Any insolvency protection granted by an organiser under the relevant measures of the Member State in which it is established shall be recognised as meeting the requirements of the measures referred to in Article 16 hereof.

2. The central point of contact for the facilitation of administrative cooperation and the supervision of the organisers operating in Greece is the Department of Tourism Enterprises Registry (M.T.E.T.) and Complaints Management of the Quality Standards Directorate which, according to the Ministry of Tourism's organisation, is responsible for handling and dealing with cases involving complaints to the Ministry. The contact details of the central contact point are communicated to all other Member States and the Commission by the International Relations and EU Department of the Strategic Planning Directorate of the Ministry of Tourism.

3. The aforementioned central contact point shall communicate to the corresponding central contact points of the other EU Member States all necessary information on the requirements of the national insolvency protection system, as well as the identity of the insurance company providing insolvency protection for specific organisers established in Greece. That contact point shall provide reciprocal access to any available list of organisers which fulfil their obligations in respect of insolvency protection. Any such list shall be available to any interested party, including via the Internet.

4. In case of doubt about the insolvency protection of an organiser, clarification is sought from the Member State where the organiser is established. Member States' requests shall be answered without undue delay, taking into account the urgency and complexity of the case. In any event, the first reply shall be given no later than 15 working days after receipt of the request.

CHAPTER F - RELATED TRAVEL ARRANGEMENTS

Article 18 (Article 19 of the Directive)

Requirements relating to insolvency protection and information requirements for linked travel arrangements

1.Traders facilitating linked travel arrangements shall provide a guarantee through an insurance policy for the reimbursement of all sums received from travellers where the travel service forming part of a linked travel arrangement is not performed due to their insolvency. If the traders concerned are the ones responsible for the transport of passengers, the guarantee also covers the repatriation of the traveller. The second subparagraph of Article 16(1), Article 16(2) to (6) and Article 17 shall apply mutatis mutandis.

2. Before committing the traveller to any contract leading to a linked travel arrangement or any corresponding offer, the trader facilitating the provision of linked travel arrangements, including where the trader is not established in a Member State but directs by any means such activities to a Member State, shall indicate in a clear, understandable and prominent manner that the traveller:

a) will not enjoy any of the rights provided exclusively in packages under this Presidential Decree and that each service provider will be solely responsible for the proper contractual performance of its own service; and

(b) shall enjoy the protection against insolvency pursuant to paragraph 1. In order to comply with this paragraph, the trader facilitating a linked travel arrangement shall provide the traveller with information by means of the standard model set out in Annex II or, where the particular type of linked travel arrangement is not covered by any model set out in that Annex, provide the information contained therein.

3. Where the trader facilitating the provision of linked travel arrangements has not complied with the requirements set out in paragraphs 1 and 2, the rights and obligations set out in Articles 8 and 11 and in Chapter D shall apply in relation to the travel services included in the linked travel arrangement.

4. If a linked travel arrangement is the result of the conclusion of a contract between a traveller and a trader who does not facilitate the provision of the linked travel arrangement, that trader shall inform the trader facilitating the linked travel arrangement of the conclusion of the relevant contract.

CHAPTER G GENERAL PROVISIONS

Article 19 (Article 20 of the Directive)

Specific obligations of the seller where the organiser is established outside the European Economic Area

Without prejudice to the second subparagraph of Article 12(1), where the organiser is established outside the European Economic Area, a seller established in Greece shall be subject to the obligations laid down for organisers in Chapters D and E, unless the seller provides evidence that the organiser complies with the provisions of those Chapters.

Article 20 (Article 21 of the Directive)

Liability for booking errors

The trader shall be liable for errors due to technical problems in the reservation system attributable to him and, where the trader has agreed to arrange for the reservation of a package or travel services that form part of linked travel arrangements, for errors in the reservation process. The trader shall not be liable for booking errors attributable to the traveller or caused by unavoidable and extraordinary circumstances.

Article 21 (Article 22 of the Directive)

Right to compensation

In the event that the organiser or seller pays compensation, provides a price reduction or fulfils other obligations imposed by this Presidential Decree, the organiser or seller shall be entitled to compensation from third parties who may have contributed to the event from which the need for compensation, price reduction or other obligations arose.

Article 22 (Article 23 of the Directive)

Mandatory nature of the provisions of this Presidential Decree

1. A declaration by a package organiser or a retailer facilitating a linked travel arrangement that it is acting exclusively as a travel service provider, as an intermediary or in any other capacity, or that a package or a linked travel arrangement does not constitute a package or a linked travel arrangement, shall not relieve that organiser or retailer of the obligations imposed on it under the provisions of this Presidential Decree.

2. Travelers shall not be permitted to waive the rights granted to them by this Decree.

3. Any contractual arrangement or statement by the traveler by which, directly or indirectly, the traveler waives the rights or by which the rights recognized herein to travelers are limited or which is intended to circumvent the application of this Ordinance shall not be binding on the traveler.

Article 23 (Article 25 of the Directive)

Sanctions

1. An organiser/seller who fails to provide the relevant standardised information referred to in Article 4 before the conclusion of the contract shall be subject to a fine of between €200.00 and €1,000.00 by the relevant and locally competent Tourism Services.

2. An organiser/retailer who fails to notify the traveller of any proven change in the pre-contractual information before the conclusion of the package travel contract, in accordance with the second subparagraph of par. 1 of Article 5, shall be imposed, by the competent local Tourism Services, a fine of 200,00 € to 1.000,00 €.

3. An organiser/retailer who fails to provide a copy or confirmation of the package tour contract to the traveller in printed form or on a fixed medium, depending on the way the contract was concluded, in accordance with the provisions of par. 1 of Article 6, a fine of € 500.00 to € 1,000.00 shall be imposed by the competent local and competent Tourism Services.

4. Violation of the provisions of par. 2 of Article 6 shall incur a fine of between € 500.00 and € 1,000.00.

5. An organiser/retailer who fails to justify the amount charged for the termination of the contract by refusing a relevant request of the traveller, in accordance with the last paragraph of par. 1 of Article 11, a fine of 500,00 € shall be imposed by the competent local and national Tourism Services.

6. An organiser/seller who violates the provisions of par. 4 of Article 11, a fine of 500,00 € to 1.000,00 € shall be imposed by the relevant and locally competent Tourism Services.

7. To an organiser/seller who violates the provisions of par. 5 to 8 of Article 12 shall be imposed, by the competent and locally competent Tourism Services, a fine of 500,00 € to 5.000,00 €.

8. a) Organizers/sellers who are established in Greece and do not conclude the insurance policies provided for in Article 16 shall be subject to a fine of €20,000.00 by the competent Tourism Services and, if they operate as a tourist office in accordance with the legislation in force, their Certificate of Subscription of Legal Conditions shall be revoked.

b) Organizers/sales agents established in Greece who have taken out the insurance policies provided for in Article 16, but have not notified the travelers in any way, shall be subject to a fine of € 1,000.00 by the competent tourism services.

c) Organisers/sellers established in Greece who have taken out the insurance policies provided for in Article 16, but have not notified the competent department of the Ministry of Tourism, shall be subject to a fine of €1,000.00 by the competent tourism services.

9. Organizers / sellers who culpably delay the reimbursement of compensation for travel services that were not performed due to insolvency, in accordance with the provisions of Article 16, shall be subject to a fine equal to twice the amount of the compensation.

Article 24 (Article 27 of the Directive)

Amendment of Regulation (EC) No 2006/2004 and Directive (EU) 2011/83

Articles 3b, 3d par. 2 and 6, 4c, 4e and 4f of Act No. 2251/1994 (A 191), as applicable, shall apply mutatis mutandis to the packages as defined in Article 3 par. 2 and 3, as far as travellers within the meaning of Article 3, par. 7 of the present.

ANNEX I (ANNEX I to the Directive)

Part A (Part A of the Directive)

Basic information form for package travel contracts where an electronic link can be used

The combination of travel services offered to you constitutes a package within the meaning of Directive (EU) 2015/2302. You therefore enjoy all the rights provided in the EU for packages. XY company(s) has/have full responsibility for the correct execution of the package as a whole. In addition, as required by law, the XY company(s) shall ensure the available protection to refund/reimburse you for the amounts you paid and, if the transfer is included in the package, ensure/ensure your repatriation in case you become insolvent/insolvent. For more information on the basic rights under Directive (EU) 2015/2302 [to be made in the form of an online link]

By following the online link, the traveller receives the following information:

Basic rights under Directive (EU) 2015/2302

- Travellers will receive all basic information about the package before the conclusion of the package travel contract.

- There is always at least one trader responsible for the correct execution of all travel services included in the contract.

- Travellers shall be provided with an emergency telephone number or contact point where they can get in touch with the organiser or tour operator.

- Travellers may assign the package to another person, subject to reasonable notice and, where appropriate, an additional charge.

- The price of the package may be increased only if costs (for example, fuel prices) increase and if this is expressly provided for in the contract and in any case no later than 20 days before the start of the package. If the price increase exceeds 8 % of the package price, the traveller may terminate the contract. If the organiser retains the right to increase the price, the traveller has the right to reduce the price if the corresponding costs are reduced.

- Travellers may terminate the contract without incurring a termination fee and receive a full refund of the amounts paid if any of the essential elements of the package, except the price, are significantly modified. If, before the start of the package, the trader responsible for the package cancels the package, the travellers are entitled to a refund and compensation where applicable.

- Travellers may terminate the contract without a termination fee before the start of the package in exceptional circumstances, for example if there are serious safety problems at the destination which are likely to affect the package.

- In addition, travellers may terminate the contract at any time before the start of the package for a reasonable and justified termination fee.

- If, after the start of the package, significant parts of the package cannot be provided as agreed, the traveller should be offered suitable alternative arrangements at no further cost. Travellers may terminate the contract without payment of any charge if the services are not performed in accordance with the contract and if this materially affects the performance of the package and the organiser does not resolve the problem.

- Travellers are also entitled to a price reduction and/or compensation for damages in case of non-performance or incomplete performance of the travel services.

- The organiser must provide assistance if the traveller encounters problems.

- If the organiser or the seller becomes insolvent, the amounts paid shall be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers shall be ensured. XY has concluded an insolvency protection contract with YZ [insurance company]. Travellers can contact this company or, where applicable, the competent authority (contact details including name, geographical and e-mail address, and telephone number) if they are not provided with services due to XY's insolvency. Directive (EU) 2015/2302 as transposed into national law.

Part B (Part B of the Directive)

Basic information form for package travel contracts relating to situations other than those covered by Part A

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. You therefore enjoy all the rights provided in the EU for packages. XY company(ies) has/have full responsibility for the correct execution of the package as a whole. In addition, as required by law, the XY company(s) shall ensure that protection is available to refund/reimburse you for the amounts you have paid and, if the transport is included in the package, ensure/ensure your repatriation in the event that you become insolvent.

Basic rights under Directive (EU) 2015/2302

- Travellers will receive all basic information about the package before entering into the package travel contract.

- There is always at least one trader responsible for the proper execution of all travel services included in the contract.

- Travellers shall be provided with an emergency telephone number or contact point where they can get in touch with the organiser or tour operator.

- Travellers may assign the package to another person, subject to reasonable notice and possibly an additional charge.

- The price of the package may be increased only if costs (for example fuel prices) increase and if this is expressly provided for in the contract and in any case no later than 20 days before the start of the package. If the price increase exceeds 8 % of the package price, the traveller may terminate the contract. If the organiser retains the right to increase the price, the traveller has the right to reduce the price if the corresponding costs are reduced.

- Travellers may terminate the contract without paying a termination fee and receive a full refund of the sums paid if any of the essential elements of the package, other than the price, are significantly altered. If, before the start of the package, the trader responsible for the package cancels the package, the travellers are entitled to a refund and compensation where applicable.

- Travellers may terminate the contract without paying a termination fee before the start of the package in exceptional circumstances, for example if there are serious safety problems at the destination which are likely to affect the package.

- In addition, travellers may terminate the contract at any time before the start of the package for a reasonable and justified termination fee.

- Travellers are also entitled to a price reduction and/or compensation for damages in the event of non-performance or incomplete performance of the travel services.

- The organiser must provide assistance if the traveller encounters problems.

- If the organiser or the seller becomes insolvent, the amounts paid shall be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers shall be ensured. XY has concluded an insolvency protection contract with YZ [insurance company]. Travellers can contact this company or, where applicable, the competent authority (contact details including name, geographical and e-mail address, and telephone number) if they are not provided with services due to XY's insolvency. [Website containing Directive (EU) 2015/2302 as transposed into the national law of the European Union].

Part C (Part C of the Directive)

Basic information form in case the organiser transmits data to another trader in accordance with Article 3(2)(b)(e).

If you enter into a contract with AB no later than 24 hours after receipt of the booking confirmation from XY, the travel service provided by XY and AB will constitute a package within the meaning of Directive (EU) 2015/2302. In this case, you enjoy all the rights provided in the EU for packages. Company XY is fully responsible for the correct execution of the package as a whole. In addition, as required by law, the XY company ensures that protection is available to refund the amounts you have paid and, if the transport is included in the package, to ensure your repatriation in case it becomes insolvent. For more information on the basic rights under Directive (EU) 2015/2302 [to be made in the form of an online link]

By following the online link, the traveller receives the following information:

Basic rights under Directive (EU) 2015/2302

- Travellers will receive all basic information on travel services before the conclusion of the package travel contract; - There is always at least one trader responsible for the correct execution of all travel services included in the contract.

- Travellers shall be given an emergency telephone number or contact point details where they can get in touch with the organiser or tour operator.

- Travellers may assign the package to another person, subject to reasonable notice and possibly an additional charge.

- Travellers can terminate the contract without paying a termination fee before the start of the package in exceptional circumstances, for example if there are serious safety problems at the destination which are likely to affect the package.

- In addition, travellers may terminate the contract at any time before the start of the package for a reasonable and justified termination fee.

- Travellers are also entitled to a price reduction and/or compensation for damages in the event of non-performance or incomplete performance of the travel services.

- The organiser must provide assistance if the traveller encounters problems.

- In case the organiser or the seller becomes insolvent, payments will be refunded. If the organiser or, where applicable, the seller becomes insolvent after the start of the package and if the transport is included in the package, the repatriation of the travellers shall be ensured. XY has concluded an insolvency protection contract with YZ [insurance company]. Travellers can contact this company or, where applicable, the competent authority (contact details including name, geographical and e-mail address, and telephone number) if they are not provided with services due to XY's insolvency. Directive (EU) 2015/2302 as transposed into national law.

ANNEX II (ANNEX II to the Directive)

Part A (Part A of the Directive)

Basic information form where the trader facilitating an online linked travel arrangement within the meaning of Article 3(6)

(a) hereof is a carrier selling a return ticket

If, after selecting and paying for a travel service, you book additional travel services for the trip or holiday through our company/XY, you will NOT enjoy the rights provided for packages under Directive (EU) 2015/2302. Therefore, our company/XY will not be responsible for the proper performance of these additional travel services. In case of a problem, you can contact the relevant service provider. However, if you book additional travel services during the same visit to our company's/HY's website, these travel services will form part of a linked travel arrangement. In this case XY has secured, as required by EU law, protection for the reimbursement of the amounts you paid to XY for services not performed due to XY's insolvency and, if necessary, for your repatriation. Please note that this protection does not provide for reimbursement in the event of the insolvency of the service provider concerned. For more information on insolvency protection [to be made in the form of an electronic link]

By following the link, the traveller receives the following information:

XY has concluded an insolvency protection contract with YZ [the insurance company providing the insolvency protection - insurance company]. Travellers may contact this insurance company or, where applicable, the competent authority (contact details including name, geographical and e-mail address, and telephone number) if the travel services are not provided due to the insolvency of CU. Note: This insolvency protection does not cover contracts with parties other than the FI that can be performed despite the insolvency of the FI. Directive (EU) 2015/2302 as transposed into national law.

Part B (Part B of the Directive)

Basic information form where the merchant facilitating an online linked travel arrangement within the meaning of Article 3(6)(a) hereof is a merchant other than a carrier selling a return ticket

If, after selecting and paying for a travel service, you book additional travel services for the trip or holiday through our company/XY, you will NOT enjoy the rights provided for packages under Directive (EU) 2015/2302. Therefore, our company/XY will not be responsible for the correct performance of these individual travel services. In the event of a problem, you can contact the relevant service provider. However, if you book additional travel services during the same visit to our/ XY's website, these will form part of a linked travel arrangement. In this case XY has secured, as required by EU law, protection for the reimbursement of the amounts you paid to XY for services not performed due to XY's insolvency. Please note that this protection does not provide for reimbursement in the event of the insolvency of the relevant service provider. For more information on insolvency protection [to be made in the form of an electronic link]

By following the link, the traveller receives the following information:

XY has concluded an insolvency protection contract with YZ [insurance company]. Travellers may contact this company or, where applicable, the competent authority (contact details, including name, geographical and e-mail address, and telephone number) if the travel services are not provided due to the insolvency of CU. Note: This insolvency protection does not cover contracts with parties other than the FI that can be performed despite the insolvency of the FI. Directive (EU) 2015/2302 as transposed into national law.

Part C (Part C of the Directive)

Key information form in the case of linked travel arrangements within the meaning of Article 3(6)(a) hereof, where the contracts are concluded with the simultaneous physical presence of the trader (other than a carrier selling a return ticket) and the traveller

If, after selecting and paying for a travel service, you book additional travel services for the trip or holiday through our company/XY, you will NOT enjoy the rights provided for packages under Directive (EU) 2015/2302. Therefore, our company/XY will not be responsible for the correct performance of these individual travel services. In case of a problem, you can contact the relevant service provider. However, if you book additional travel services during the same visit or contact with our company/HY, these will form part of a linked travel arrangement. In this case XY has secured, as required by EU law, protection for the reimbursement of the amounts you paid to XY for services not performed due to XY's insolvency. Please note that this protection does not provide for reimbursement in the event of the insolvency of the relevant service provider.

XY has concluded an insolvency protection contract with YZ [insurance company]. Travellers may contact this company or, where applicable, the competent authority (contact details, including name, geographical and e-mail address, and telephone number) if the travel services are not provided due to the insolvency of CU. Note: This insolvency protection does not cover contracts with parties other than the FI that can be performed despite the insolvency of the FI. [Website containing Directive (EU) 2015/2302 as transposed into national law]

Part D (Part D of the Directive)

Form of basic information where the merchant facilitating an online linked travel arrangement within the meaning of Article 3(6)(b) of this Regulation is a carrier selling a return ticket

If you book additional travel services for your trip or holiday through this link(s), you do NOT enjoy the rights provided for packages under Directive (EU) 2015/2302. Therefore, our company/HY will not be responsible for the correct performance of these additional travel services. In case of a problem, you can contact the relevant service provider. However, if you have booked additional travel services through this link(s) no later than 24 hours after receipt of the booking confirmation from our company/ XY, such travel services will form part of a linked travel arrangement. In this case XY has secured, as required by EU law, protection for the reimbursement of the amounts you paid to XY for services not performed due to XY's insolvency and, if necessary, for your repatriation. Please note that this protection does not provide for reimbursement in the event of the insolvency of the service provider concerned. For more information on insolvency protection [to be made in the form of an electronic link]

By following the link, the traveller receives the following information:

Part E (Part E of the Directive)

Basic information form where the provider facilitating an online linked travel arrangement within the meaning of Article 3(6)(b) is a merchant other than a carrier selling a return ticket

If you book additional travel services for your trip or holiday through this/these link(s), you do NOT enjoy the rights provided for packages under Directive (EU) 2015/2302.

Consequently, our company/XY will not be responsible for the proper performance of these additional travel services. In case of a problem, you can contact the relevant service provider. However, if you book additional travel services through this link(s) no later than 24 hours after receipt of confirmation of the booking from our company/XY, these travel services will form part of a linked travel arrangement. In this case XY has secured, as required by EU law, protection for reimbursement of the amounts paid by you to XY for services not performed due to XY's insolvency. Please note that this protection does not provide for reimbursement in the event of the insolvency of the relevant service provider. For more information on insolvency protection [to be made in the form of an electronic link]

By following the electronic link, the traveller receives the following information:

XY has concluded an insolvency protection contract with YZ [insurance company]. Travellers may contact this company or, where applicable, the competent authority (contact details, including name, geographical and e-mail address, and telephone number) if the travel services are not provided due to the insolvency of CU. Notes: This protection against insolvency does not cover contracts with parties other than XY that can be performed despite the insolvency of XY. Directive (EU) 2015/2302 as transposed into national law.

Article 25 The forms in Annexes I and II and the information in the electronic links on the basic rights of travellers shall also refer to the elements of this Decree.

Article 26 (Article 29 of the Directive)

Repealed provisions Decree 339/1996 (A 225) 'On package travel, in compliance with Directive 90/314 (EE L 158/59) on package travel, package holidays and package tours', as in force, is repealed with effect from the entry into force of this Act. References in the legislation in force on the date of publication of this Regulation to the repealed Regulation shall be construed as references to the corresponding provisions of this Regulation.

Article 27 (Article 28 of the Directive)

Entry into force The effective date of this Presidential Decree shall be 1 July 2018. Its provisions shall apply to contracts concluded after 1 July 2018. The Minister of Tourism is hereby instructed to publish and implement this Decree.

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